Email is currently the primary mode of business communication for the vast majority of organisations; a trend which is sure to continue in the future. Successful email management is as vital to an organisation’s success as any other type of business record management, yet is often neglected when restructuring an organisation’s method of content management.
Businesses generate a staggering number of emails each day, and without a systematic management system in place, an organisation’s security and productivity are at risk. Additionally, effective email management allows organisations to meet their legal preservation requirements without storing masses of unnecessary data.
Technology correspondent Matt Richtel noted in the New York Times (2008),
“A typical information worker who sits at a computer all day turns to his email program more than 50 times and uses instant messaging 77 times… The fractured attention comes at a cost. In the United States, more than $650 billion a year in productivity is lost because of unnecessary interruptions.”
Remenyi (2008) speaks in depth about managing the modern information overload or “message glut” caused by the increase in email communication in the “4th International Conference on e-Government:”